Question 1

How do I install the Kontakt format sample library I've just purchased from your website?

Accepted Answer

Hidden Path Audio now uses the Pulse Downloader for delivery of our Kontakt format sample library products.  After your purchase is processed, you will receive a unique license key code to plug into the Pulse Downloader application in order to retrieve your purchased Hidden Path Audio sample libraries.  You can find the Pulse Downloader application, and further info on it here:
​
http://www.pulsedownloader.com/
 
Please note that your products will be permanently tied to your Pulse account, so if you should need to re-install your Hidden Path Audio sample libraries again in the future (i.e. on a new computer, etc.), you can simply log back into the Pulse Downloader and re-install.

Question 2

How do I load my purchased sample library in Kontakt?

Accepted Answer

Once you are ready to use our library in Kontakt, you will need to browse to it from the 'Files' menu of the left-hand browser section of the Kontakt user interface.  Simply drag the NKI (instrument file) from the files browser on the left into the main window on the right.  For faster loading/navigation, we recommend dragging the library to either the 'Quickload' window in Kontakt, or add it to the 'Database' section of the left-hand browser section (see the Kontakt reference manual for more info on using these features to quickly navigate to your instruments).

Question 3

Why am I unable to 'Add' my library to Kontakt or Native Access?

Accepted Answer

Since our libraries are not specially coded by Native Instruments for use with their free 'Kontakt Player' technology, our libraries cannot be added to the 'Libraries' tab of the Kontakt left-hand browser.  Please see the FAQ above for instructions on loading our instruments.

Question 4

Why is the library giving me a 'Demo' warning when I load it in Kontakt?

Accepted Answer

Please be aware that you MUST have a FULL version of Kontakt to use our products.  The free 'Kontakt Player' will not work with our libraries without a demo limitation.  Kontakt is available from Native Instruments either as a standalone product or as part of the full Komplete or Komplete Ultimate packages (not the Komplete Elements or Selection packages).  If you are unsure which version of Kontakt you have, please consult with Native Instruments support.

Question 5

How do I install the Zebra format preset collection I've just purchased from your site?

Accepted Answer

Shortly after the checkout process, you will receive an email with a download link for the preset collection you've purchased from our website.  The download will consist of a zipped folder, which you’ll need to extract.  Once extracted, copy the enclosed “Hidden Path Audio” folder to the following location on your system drive:
 
Mac: Library \ Audio \ Presets \ u-he \ Zebra2

Win: (Zebra installation location) \ Zebra2.data \ Presets \ Zebra2

Question 6

How do I install the Omnisphere format preset collection I've just purchased from your site?

Accepted Answer

Shortly after the checkout process, you will receive an email with a download link for the preset collection you've purchased from our website.  The download will consist of a zipped folder, which you’ll need to extract. Inside the extracted folder, you will find one file that ends in .omnisphere.
 
From the “Utility” menu on the front of the Omnisphere interface, simply select the menu item labelled “Install .omnisphere” and then select the enclosed .omnisphere file inside the extracted folder from your download. This will install the patches automatically and make the library available from your “User Directories” section of the Omnisphere patch browser.

Question 7

Can I sell my purchased product secondhand?

Accepted Answer

We do not allow secondhand license transfer to other individuals.  By purchasing a Hidden Path Audio product you are agreeing to a single end user license for only one user which is non-transferable.

Question 8

Do you offer refunds?

Accepted Answer

Please note that all sales are final.  Due to the nature of our products, once downloaded, we cannot accept a return or give a refund for the purchase.  For these reasons we STRONGLY urge all prospective buyers to carefully adhere to the system requirements listed for each product and to watch/listen to the demos and videos available before purchasing in order to best inform your purchase.  We also make the user manual available for most products on their respective product page which contains detailed information on the product, patch lists, etc.

Question 9

Do you offer academic discounts?

Accepted Answer

Yes!  We do offer a 50% discount off the base price of our products (sale prices do not apply) for students and instructors.  Please contact us directly at the email address below for details and include a scan/photo of your school ID and a current proof of enrollment, or teaching credential if you are an instructor.

Question 10

How do I contact your company if my question isn’t answered here?

Accepted Answer

For technical or order support inquiries, please contact us at:  support@hiddenpathaudio.com

FAQ

Frequently asked questions